To Our Valued Customers,

We’re very pleased to let you know about an exciting new partnership between Impact Pest Elimination and Turner Pest Control. Effective February 9, 2022, our teams merged and are currently working together to serve your pest control, termite, and lawn pest control needs.

Let us assure you that although our trucks and uniforms now say “Turner Pest Control,” you’ll continue to have the high-quality service you’ve come to expect from Impact Pest Elimination:
• Your services will be provided in the same friendly, professional manner
• Normally scheduled visits, total client satisfaction, and access to customer service specialists will remain the same
• Local team members will continue to service your account. The team is staying in place — we are just part of a bigger family now!
• Your same local service team and communications specialists are available to answer any questions or concerns at 800-344-9190.

We hope you’ll be as pleased as we are about this new era for our company and customers. Turner and Impact Pest Elimination share the same unwavering commitment to providing the highest quality of services and products, and a focus on bringing the best innovations to our customers. All of us at Impact Pest Elimination believe we could not have asked for a better fit as we join the two families together. We feel confident you’ll agree.

Impact Pest Elimination
Frank Miller, Founder/CEO

As President of Turner Pest Control, I’m pleased and excited to announce the combination of Impact Pest Elimination and Turner Pest Control! By uniting these two world-class organizations, it gives us the ability to better serve both of our customer bases by giving us increased density and the ability to quickly respond to any service needs you may have.

We look forward to continuing our relationship with you on the foundation of trust and respect that the Impact Pest Elimination team established over their years of excellent service. We’ll do all we can to continue to earn your business every day and with every service we perform.

Sincerely,
Cheri Michaels
President, Turner Pest Control

FAQ’s

When is the merger effective? Impact Pest Elimination and Turner Pest Control merged on February 9, 2022.

Will my service stay the same? Yes, any service you have with Impact Pest Elimination will stay the same.

I have my account set up for automatic payment. Will that continue? Yes, your regularly scheduled payments will continue on your normal schedule.

How do I contact you if I need service? You can reach us at 800-344-9190. You will likely reach one of the friendly Impact Pest Elimination Customer service representatives that you are used to speaking with along with a few new friendly voices!

I usually mail in payments for service. Where do I send payments now? Effective July 1, all checks will need to be made out to Turner Pest Control LLC and mailed to P.O. Box 952503 Atlanta, GA 31192-2503.

Do you have a customer portal? Yes, effective July 1 you will need to access it here:

https://turnerpest.myserviceaccount. com/login

You will need your new Turner account number to sign up under this portal which will be available July 1. We will be sending an email campaign with that account number on July 1 but you can also reach us at 800-225-5305 should you need assistance.

Will I receive other benefits as a Turner Pest Control customer? Yes! You will now have access to all of our services including our exclusive SMART TurnerGuard package which includes pest control, termite control and digital rodent control. You can also sign up for our customer loyalty program. You will receive 50 points for just signing up, you can also receive 25 points for adding on a new service and will receive points every six months for just being a customer. Once you hit 100 points you will receive $10 credit to your account. We also offer a customer referral program so use our form on our website and when your friend signs up, you will both receive a $25 credit to your account! Log on to turnerdevsite.wpengine.com and go to the Contact tab to learn more. Once you receive your Turner account number in July you can sign up then.

Your bill is going paperless! In an effort to reduce paper waste, as well as our environmental impact, we are moving to paperless billing. If you wish to continue receiving a paper bill, just call us by July 1st. We hope you will enjoy the added convenience and control this benefit will offer.

Most importantly, welcome to the Turner family.

Contact Information at your fingertips effective July 1:

Turner Pest Control, LLC
8400 Baymeadows Way, Suite 12
Jacksonville, Florida 32256

Payment Mailing Address
Turner Pest Control, LLC
P.O. Box 952503
Atlanta, GA 31192-2503
800-344-9190
800-225-5305

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